Refund policy

Return & Refund Policy

We hope you love your LISS accessories as much as we loved creating them for you. Due to the nature of our handmade products and hygiene reasons, we do not accept returns or exchanges unless the item you received is damaged or incorrect.

Damaged or Incorrect Items
If you received a faulty or wrong item, please email us at liza@lissofficial.com within 7 days of delivery with:

• Your order number

• Clear photos of the item and packaging

• A short description of the issue

If approved, we’ll offer you a replacement or a full refund, depending on the situation. The item must be unused, with original packaging intact.

Non-returnable Items

• Hair accessories that have been worn or unsealed

• Items marked as final sale

• Gift cards or promotional items

Refunds (if applicable)
Once your return is approved and processed, a refund will be issued to your original payment method within 5–10 business days. Please note: shipping fees are non-refundable.

Need help?
We’re always here to help. Drop us a message at liza@lissofficial.com or DM us on Instagram @liss.official.silk

— The LISS Team